Can I switch users with SOS?

Starting with version 3.4.0.0, you can connect in with SOS and switch between computer users without reconnecting (for users of Splashtop SOS).

Requirements

  • SOS with mobile or SOS with computers service (www.splashtop.com/sos)
  • From macOS 11.0 Big Sur and above, the feature of switching user in SOS session is not supported

Steps

  1. Connect to a computer with SOS.
  2. From the toolbar, click on the Actions icon and you will find "Switch User".

switchuser01_en-us.png

3. Enter a valid administrator credential for the remote computer (entered by the remote user or you).

switchuser02_en-us.png

4. Ask the remote user to press 'Yes' at the UAC prompt. (Only the remote user will see this screen)
switchuser03_en-us.png

5. After the 'Reconnecting...' message shown below, you will be brought to the lock screen where you can switch users.
switchuser04_en-us.png

Note: Switching users via the Windows start menu (shown below) will disconnect the SOS session. You will need to use the 'Switch User' button shown in Step 1 to stay connected.
switchuser05_en-us.png

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