Starting with version 3.2.4.0, you can connect in with SOS and start a reboot and get reconnected after the computer starts back up.
Requirements
- SOS with mobile or SOS with computers service (www.splashtop.com/sos)
Steps
For Windows:
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- Connect to a computer with SOS
- From the toolbar, click on the Settings icon, and you will find "Normal Reboot" and "Safe-mode Reboot" options.
- Enter a valid administrator credential for the remote computer.
- SOS does setup to reconnect after a reboot, then reboots the remote computer.
- Once the computer is back up, you are reconnected.
⚠️ In case of needing to reboot the computer several times during the session, in step 3, please tick "Save Windows credentials for next time login" for Splashtop to memorize the Admin credentials.
If you select the method "Enter credentials by remote user", a pop-up will appear on both technician and user's end.
After the first successful rebooting with credentials saved, the next reboot can be done without inputting the credentials again.
-
- Connect to a computer with SOS
- From the toolbar, click on the Settings icon, and you will find "Normal Reboot" (Safe-mode is not available for Mac)
- Enter a valid administrator credential for the remote computer.
- SOS does setup to reconnect after a reboot, then reboots the remote computer.
- Once the computer is back up, you are reconnected.
⚠️ In case of needing to reboot the computer several times during the session, in step 3, please tick "Save user credentials for first login after restart your computer" for Splashtop to memorize the Admin credentials.
After the first successful rebooting with credentials saved, the next reboot can be done without inputting the credentials again.