SESSION RECORDING

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The screen recording feature introduced in v3.3.0.0 allows you to record your Splashtop remote sessions. The recordings are saved on the local computers (the ones running the Splashtop Business app) and can be used for training or auditing purposes.
In v3.4.2.0, we add session recording as a policy on team settings. You can assign storage path, size limit, and control it to start recording automatically for all your team members.
In team settings, admin can specify storage path and size limit (0 ~ 40,000MBs, 0 = unlimited) to that path by OS platform, then enable auto session recording by platform. (Note: Remote and SOS team has separate policy settings.)
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In app settings, new control options are added for storage path of recording files and size limit to that path.

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Requirements

  1. Splashtop Business app v3.3.0.0 or later
  2. Windows 7+ or macOS 10.10 on the computer running the Splashtop Business app
  3. Supported Splashtop subscription
    - Business Access (Pro)
    - Remote Support (Plus or Premium)
    - Splashtop SOS (basic SOS, SOS+10, or SOS+Unlimited)
    - Splashtop Enterprise

Steps

  1. Connect to the remote computer
  2. Click on the record button 
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  3. Do what you need to do
  4. Click on the stop record button 
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  5. Video file is stored on local computer, Splashtop Business (purple icon) side.

OR

  1. Open Business app: File->Options->Advanced, then enable "Start recording automatically...".
    (Optional to assign storage path and size limit.)
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  2. Make and use remote connections
  3. Video file is stored in the assigned storage path on local computer, Splashtop Business (purple icon) side.
Admin can assign a policy enabling screen recording feature for whole team automatically.
  1. Specify recording policy for each platform (currently only Windows and Mac)
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  2. Connect to the remote computer
  3. Recording automatically when a session starts
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  4. Video file is stored in the assigned storage path on local computer, Splashtop Business (purple icon) side.

How It Works Details

  • Audio is not saved in the video at this time.
  • To include the cursor in the video, enable Remote Cursor option.
  • Older computers (prior to 2012) may have performance issues with this recording feature.
    - Try changing "Video Rendering Options". (Business app: File->Options->Advanced
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  • Recording files will be saved to default path if the specified storage path is inaccessible when app starts screen recording.
 

 

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