Session Recording

The screen recording feature introduced in v3.3.0.0 allows you to record your Splashtop remote sessions. The recordings are saved on the local computers (the ones running the Splashtop Business app) and can be used for training or auditing purposes.

In v3.4.2.0, we add session recording as a policy on team settings. You can assign storage path, size limit, and control it to start recording automatically for all your team members. In the team settings under web portal - https://my.splashtop.com/account_info/#team_tab, admin can specify storage path and size limit (0 ~ 40,000MBs, 0 = unlimited) to that path by OS platform, then enable auto session recording by platform. (Note: Remote and SOS team has separate policy settings.)

• You can also use this to save directly to a third party cloud storage program on your computer.

Requirements

1. Splashtop Business app v3.3.0.0 or later
2. Windows 7+ or macOS 10.10 on the computer running the Splashtop Business app
3. Android device starts supporting session recording from v3.5.1.10
4. Supported Splashtop subscription
   - Business Access (Pro, Performance)
   - Remote Support (Plus or Premium)
   - Splashtop SOS (basic SOS, SOS+10, SOS Teams, or SOS+Unlimited)
   - Splashtop Enterprise

Steps

1. Connect to the remote computer

2. Click on the record button 

 Windows:

Mac:

3. Do what you need to do

4. Click on the stop record button 

Windows:

Mac:

5. Video file is stored on local computer, Splashtop Business (purple icon) side.

OR

1. Open Business app: File->Options->Advanced, then enable "Start recording automatically...".
   (Optional to assign storage path and size limit.)
   
2. Make and use remote connections
3. Video file is stored in the assigned storage path on local computer, Splashtop Business (purple icon) side.

On Android

1. Click from menu bar

2.Check Screen recording

3.Recording will show on upper left corner

4. Audio will also be saved, if you don't want to record audio streaming from the Splashtop Streamer side, please check "Mute audio."

1. Specify recording policy for each platform (currently support Windows, Mac and Android)
   
2. Connect to the remote computer
3. Recording automatically when a session starts
   
4. Video file is stored in the assigned storage path on local computer, Splashtop Business (purple icon) side.

How It Works Details

• Audio is not saved in the video at this time, except for Android. 
• To include the cursor in the video, enable Remote Cursor option.
• Older computers (prior to 2012) may have performance issues with this recording feature.
  - Try changing "Video Rendering Options". (Business app: File->Options->Advanced
  
  
• Recording files will be saved to default path if the specified storage path is inaccessible when app starts screen recording.
• On Windows Computers, session recordings will be saved as a .webm file that can be opened via the default "Photos" or "Movies & TV" app on the computer.
• On Mac Computers, session recordings will be saved as a .MP4 file that can be opened via the default "Preview" or "QuickTime Player" app on the computer.
• In v3.4.6.0, we introduce the new video codec VP9 to replace VP8 in phases. This replacement will help to reduce video file size and FPS drop and improve video quality when encoding high resolution video. (4K, 2K)
  (Business App: File->Options->Advanced, then enable "Use advanced encoder")