Splashtop SOS integration with Autotask PSA

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Autotask customers can quickly and seamlessly launch Splashtop On-Demand Support sessions as they assist customers from the Autotask PSA interface directly.  Connection details will automatically be passed to the ticketing system, as well as file transfer information during the session.

Setup

  1. Download and install the Splashtop Business app (purple icon)
    1. Windows app
    2. Mac app
  2. Log in to the Splashtop Business app with your account credentials
  3. Add plug-in into Autotask
    1. Log in at www.autotask.com
    2. Go to ADMIN > Extensions & Integrations > AUTOTASK ADD-ONS > LiveLinks Designer > Explore the AXN LiveLinks Catalog plugin.png
  4. Search for "Splashtop".  Right click on Splashtop SOS and select "Install LiveLink".

 

Usage steps:

  1. In Autotask PSA, open a ticket.
  2. Click on Livelinks->Splashtop SOS 
    1. Livelinks.png
    2. Note: Please allow popups as the Splashtop SOS window opens in a new tab psasos.png
  3. Tell your end-user to go to sos.splashtop.com web site and run the downloaded program, then give you the 9-digit code
  4. After clicking on "Connect", you may receive a popup requesting you to allow opening the Splashtop Business app which makes the actual connection. popup.png
  5. When done with the remote access, close the connection and details of the session are automatically uploaded to the ticket, including file transfer information
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