Splashtop Enterprise is designed for high performance remote access and remote support while meeting your organization's advanced management and security needs. It is easy to set up and offers the ultimate flexibility and scalability for businesses and enterprises of all sizes.
Use this guide below to get started and explore the remote access, endpoint management, service desk support and security capabilities.
For IT Admins - Getting Set Up and Team Management
Single Sign-On
Set up SSO integration to allow users to authenticate through Splashtop using their centralized credentials. If you choose not to set up SSO, go to the Inviting Users section below.
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Apply for a new SSO method for your IDP in the Splashtop web console. Detailed instructions on certain IDP services, such as Azure AD, OKTA, ADFS, JumpCloud, OneLogin, can be found here:
Single Sign-On (SSO) - Our validation team will reach out to you with instructions to verify your domain access and activate your SSO method.
- (Recommended) Set up SCIM provisioning (For AzureAD, Okta, and JumpCloud) to automatically provision and sync users and groups from your IDP console.
- (Recommended) Import SSO users by CSV file if you are unable to use SCIM provisioning, to automatically onboard users into specified user groups. This also skips the invitation email process.
View this article to read the limitations with SSO.
Assign team roles, license type, user groups, and SSO authentication methods during the invitation process or later.
User Roles
Owner: The Owner is the highest level of authority and can perform any functions in Splashtop, including (but not limited to) inviting users, changing roles, viewing anyone’s connection history, managing computers, changing access permissions and changing team settings. The team Owner is the only user who has access to the team subscription/payment info.
Super Admin: The Super Admin is an elevated role above Admin, who can have the same permissions as the Owner above, including accessing the Team Settings tab and changing users’ roles. They cannot access subscription/payment info.
Admin: The Admin role has the same permissions as the Owner above, except they cannot access subscription/payment info, the Team Settings tab, and cannot change users’ roles.
Group Admin: Group admin is a limited Admin role that gives a user admin privilege over specific user and/or computer groups. This allows them to add/remove users & computers only for the groups that are authorized.
Member: Members are general users who have been added to the team to allow remote access. They only have access to computers that they are granted permission for, and can check their own status, account info, team info, and logs. They can remove themselves (“quit”) from a team in the Account Summary tab.
License Type
Remote Support (Technician) :
Remote Support license is mainly for attended access, endpoint management and unattended access usage. It is licensed per concurrent technician which allows for 10 named licenses and 300 managed endpoints.
Remote Access (End-User) :
Remote Access license is for unattended access. It is licensed per user which allows for 1 named license and 10 endpoints.
Check out this article for more details and instructions.
With Splashtop, you can group your users and computers for easier management and access permission control. By default, each user or computer can only belong to one group. See this article for instructions on how to enable users to belong to multiple groups. Users can have access to multiple computer groups.
Get started by going to Management > Grouping.
You can create 3 types of groups:
- User-only group
- Computer-only group
- User & Computer group
A user-only group can only consist of users. Grouping users is useful for setting access permissions for multiple users at a time. It is also useful for automatically applying access permissions to a new user.
A computer-only group can only consist of computers. Grouping computers helps to organize a large computer list for easier navigation. It can also make assigning access permissions easier – you can grant a user access to an entire group of computers.
A user & computer group is a shortcut for group-based access control. It can consist of both users and computers. By default, all users in this group can access all computers in this group.
Set this group as a connection pool will enable the Connection Pool feature for the computer group. Users can click the “Connect” button to connect to any available computer in the group. This is useful for scenarios such as RDP pools, computer labs, and more where it doesn’t matter which computer the user connects to.
Check out this article for more details and instructions.
Install Splashtop Streamer on your endpoints to make them remotely accessible.
- Go to my.splashtop.com / my.splashtop.eu > Management > Deployment to create a deployment package.
When creating the deployment package, you have the option of specifying default settings, including computer naming rule, security settings, sound re-direction, and more. Alternatively, you can use the default package created by Splashtop. - Once the package is created, click Deploy to view the installation options.
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(Option 1) Share the link to allow a user to download and install the streamer for you.
(Option 2) Choose a platform and download the installer file directly.
Multiple installer options are offered for Windows, Mac, Android, and Linux.- View this article for Silent install parameters
- Deployment guides are also available for:
Group Policy (GPO)
Jamf Pro
Microsoft Intune
PDQ
Kaseya (For Mac)
Need to change a streamer setting or enforce settings after deployment? Check out Preference Policies.
Access Permissions
Access permissions determine which computers a user will have access to.Go to Management > Users, click on the gear icon to the right of a user or user group, and choose Access Permission to configure permissions for a single user or a group of users.
By default, when a user is invited:
- Admins have access to All Computers
- Members have access to No Computers if they are not invited into a group
- Members have access based on the group’s permission when assigned or invited to a group
To give a user or user group access to multiple computers or computer groups, select Only specific computers and computer groups.
Scheduled Access
While Access Permissions allow users to access endpoints at any time unattended, Schedules Access can be configured to allow access on a time-slot basis.
Note:
- Scheduled Access is granted in addition to existing user/group access permissions that are set under Management > Users – they do NOT override existing user/group access permissions.
- For users who only need scheduled remote access, set their access permission under Management > Users to “No Computers”.
Check out this article for more details and instructions.
| Remote Control | Watermark Protection |
| File Transfer | Remote Command (Remote Support License) |
| Remote Print | Attended Access (Remote Support License) |
| Copy & Paste | Remote Command (Remote Support License) |
| Watermark Protection | System Tools (Remote Support License) |
| Enforce 2FA | Event Logs (Remote Support License) |
| Request Permission to Connect |
Additional granular controls are also available for Endpoint Management Add-On features.
Check out this article for more details and instructions.
For Remote Workers
To start a remote desktop connection, download the Splashtop Business App and log in to view your computer list.
Users can connect from any Windows, Mac, IOS, Android or Chromebook device.
Here are guides below on how to use in-session menus and toolbars:
- Windows & Mac Client Toolbar Functions
- Android Client Menu Bar Controls
- iOS Client Menu Bar Controls
4:4:4 Color
Experience the fullest color depth and highest image quality. Using this setting will deliver the most accurate colors, contrasts and image details to ensure video, photo and visual integrity.
High-Fidelity Audio
Tune up to an Ultra High audio quality setting during a remote session to ensure that the high audio resolution required for sound editing, AV sync and post-production is not compromised and can be enjoyed as it should.
Ultra-High FPS
Splashtop remote connections support up to 60 FPS with the Ultra High option.
Ultra-Low Latency
Take advantage of your GPU on local and remote devices to leverage H265 and hardware acceleration for optimal performance during remote sessions. Additionally, choose profiles to optimize connection based on your environment's bandwidth and hardware resources.
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Multi-Monitor:
- Connect to remote computers with multiple displays, allowing you to seamlessly switch between viewing screens or dedicate each display to individual monitors for an enhanced multi-monitor experience.
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File Transfer:
- Copy files between local and remote computers without having to use 3rd party file sharing tools. Also supports drag-and-drop and copy-paste file transfer.
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Remote Print:
- Print a file on the remote computer to your local printer.
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USB Device Redirection:
- Use a USB device such as a Wacom tablet, 3D mouse or smartcard reader on your local computer as if it's plugged in directly at that remote computer.
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Microphone Passthrough:
- Redirect your local device's microphone input over a remote session to join VOIP, meeting calls and use dictation software on the remote computer.
- Concurrent Access:
- Two users can connect to the same computer to collaborate and share access.
- Blank Screen: Blank out the remote computer's screen for privacy.
- Lock Keyboard & Mouse: Prevent interference from the remote computer's keyboard and mouse.
- Lock Screen after Disconnect: Lock your OS user account upon disconnection.
For IT Support
Advanced Features
Currently, only Push mode is supported. In-depth guides are available for Splunk and Sumo Logic, but the tool can also be used with other SIEMs or custom servers if provided with the required parameters.
Check out this article for more details and instructions.Centralized Session Recording enforces recording on all remote sessions, saves the recording files on Splashtop's cloud servers, and can be played back or downloaded via the web console for training and auditing for up to 90 days.
RESTful APIs are available to all Splashtop Enterprise teams to empower users to automate tasks and build integrations. API requests can be made through API tokens or via OAuth 2.
See Additional Enterprise Features for information on additional Add-Ons including Endpoint Management, Splashtop Connector, and Splashtop AR.