Getting disconnects or difficulty connecting?


Some customers are seeing dropped connections, frequent disconnects, or difficulty connecting.  This may be due to low bandwidth or congested networks.  Please try one or both of these options:

  1. Enable "Reduce display quality when network is slow"
    • Mac: Business app (purple icon) -> Preferences
    • Windows: Business app (purple icon) -> File -> Options Screen_Shot_2018-09-05_at_3.17.25_PM.png
  2. Enable "Show solid color background on remote computer desktop"
    • Requires version or later
  3. Run a ping test on both computers/devices to see if there are actual network issues
    • Open terminal/command prompt and type "ping -t"
    • Run the above test on both computers while connected with Splashtop, and refer to the results for any connection timeouts and errors when a disconnect occurs
  4. Run a speed test on both computers/devices

Please mark "thumbs up" if one or both of these options help and "thumbs down" if they do not help.


Some other helpful settings for low bandwidth connections

  1. Reduce frames per a second (FPS) - details
  2. Use lower resolution for remote display - details
Have more questions? Submit a request